Intalyx privacy policy

Last updated: October 15, 2026

Intalyx LLC ("we", "us") runs Intalyx, an app that companies selling on TikTok Shop use to scan sales during live auctions, keep track of stock, pick, pack and ship orders, and see their sales and payout figures. This policy explains what personal information we handle, why, who sees it, how long we keep it, and what choices you have. It covers the Intalyx app only, at live.intalyx.com (and its earlier address, livelot.vercel.app, where it was called LiveLot). Intalyx LLC's other products have their own terms and policies.

Two kinds of information

1. Information about Intalyx users: the people who sign up for Intalyx or are invited to it by a company. We decide how this information is used.
2. Information our customers bring into Intalyx about other people, mostly their TikTok Shop buyers and their own staff. We handle it for the customer, on the customer's instructions, as their service provider.

If you bought something from a seller that uses Intalyx, that seller is responsible for your information, and the seller's privacy notice and TikTok's apply to it. Please contact the seller. If you contact us instead, we'll pass your request on and help the seller answer it.

1. Information about Intalyx users

What we collect

• Account details: your email address, your password (kept only in scrambled form by our sign-in provider, so we can't read it), your company's name, your role and your language setting. If you invite a teammate, we keep their email address with the invitation.
• What you and your team enter: for example items, costs, suppliers, expenses, notes and item photos.
• Activity in the app: actions such as starting a live, scanning a sale, packing a box or changing a setting, with the time and who did it. Your company's owner and admins can see this record.
• Technical information: when you use Intalyx, our hosting and sign-in providers record details such as your IP address, your browser type and the time of each request. The app also keeps a few items in your browser (see section 6).
• Messages: if you email us, we keep the emails.

How we use it

• to create and run your account, sign you in and keep your company's workspace secure;
• to provide the features you and your team use;
• to contact you about your account, the service, security and changes, and to give support;
• to find and fix errors and misuse, and to improve Intalyx;
• to bill your company (we bill outside the app) and keep business records; and
• to meet our legal obligations.

We don't sell personal information, and we don't share it for targeted advertising. Intalyx has no advertising or analytics trackers.

2. Information we handle for our customers

From TikTok Shop. When a customer connects a TikTok Shop seller account, Intalyx reads the following through TikTok's official connection, with the customer's permission:

From QuickBooks Online (optional). If a customer connects QuickBooks, Intalyx reads profit and loss reports to show the customer's spending. The reports are read when the page opens and aren't stored by Intalyx.

About the customer's staff. Customers can enter information about their own staff: names, hourly rates, hours and pay on the Salaries page; clock-in and clock-out times on the time clock; scanning PINs (kept only in scrambled form); and which person scanned each sale, and on which device.

We use this information only to provide Intalyx to that customer: to build pick and pack lists, match scanned items to orders, print shipping labels, keep track of stock, and show sales, payout and pay figures. We don't use it to contact buyers or staff, to market to anyone, or for any purpose of our own.

3. Who we share information with

• Our service providers, who run parts of Intalyx for us under contracts that limit what they may do with it: Supabase (database, sign-in, file storage and account emails such as sign-up confirmations, in the United States); Vercel (hosting and the app's servers, in the United States); Sentry (error reporting, when it is switched on; it receives technical details about an error, which can include the screen and the information involved at the time); and the AI software tools we use to build, maintain and troubleshoot Intalyx (currently Anthropic's Claude), which can see Intalyx data while we investigate a problem.
• The services a customer connects. We exchange data with TikTok and Intuit (QuickBooks) only to read the customer's own data through the connection the customer approved. Intalyx doesn't send buyers' information to them.
• People in the same company. A company's data is visible only to its own team, and what each person sees depends on their role. For example, a packer sees the shipping name and address on the boxes they pack.
• When the law requires it, for example to answer a valid court order, or when it's needed to protect the rights, property or safety of Intalyx, our customers or others.
• If Intalyx is sold or merged, information moves to the new owner, who must keep protecting it as this policy says.

4. How long we keep information

• Account information: while the account is open, then as below.
• A customer's data, including its buyers' and staff's information: while the customer's account is open. When the account ends, we give the customer a copy of its data if it asks, then delete the data within 30 days and keep a record that we did.
• Buyers' contact details: we remove buyers' names, email addresses, phone numbers and street addresses from orders one year after the order was placed, and keep the order numbers, items and amounts the customer's reports need.
• Backups: we keep nightly backups of the information that can't be read again from TikTok for 30 days, and our database provider keeps its own backups of the whole database for 7 days. So deleted information can stay in a backup for up to 30 days before it's gone.
• Technical logs: kept by our providers for a limited time, usually no longer than 30 days.
• Emails with us: for as long as we need them to deal with what they're about.

We keep information longer when the law requires it (tax records, for example) or when we need it to resolve a dispute.

5. How we protect information

• Every connection to Intalyx is encrypted (HTTPS), and our database provider encrypts the data it stores.
• Passwords and scanning PINs are kept only in scrambled form.
• Each company's data is kept apart from every other company's, and we test that separation as part of building Intalyx.
• Intalyx only reads from TikTok and QuickBooks. It doesn't change anything in a customer's shop or books.
• Our own people access customer data only to run, support or secure Intalyx, or when a customer asks us to.

No system is completely secure. If a breach affects your information, we'll tell you as the law requires.

6. Cookies and browser storage

Intalyx uses only the cookies it needs to keep you signed in. It also keeps a few items in your browser's storage so the app works: for example which live a scanning laptop is on, scans waiting to send when the connection drops, the business you have selected, and a random ID for the device. We don't use advertising or analytics cookies.

You can clear these in your browser's settings. You'll be signed out, and any scans still waiting to send from that device may be lost.

7. Demo links

If you open an Intalyx demo link, you see a demo company full of made-up data, without an account. We record that the demo was opened, and our providers record technical details as described in section 1.

8. Your choices and rights

• You can see and update your account details in the app. Your company's owner can remove you from the company.
• Depending on where you live (for example California, Colorado, Connecticut, Oregon, Texas, Utah or Virginia), you may have the right to know what personal information we have about you and get a copy; to correct it; to have it deleted; to opt out of its sale, its use for targeted advertising, and certain profiling (we don't do any of these); and not to be treated differently for using these rights.
• To make a request, email info@intalyx.com. We'll confirm who you are, usually by checking the email address on your account. Someone you authorize in writing can make a request for you. We'll answer within 30 days. If we turn down your request, you can appeal by replying to our answer.
• If your information came to us from a seller (for example because you bought from a shop that uses Intalyx), please contact that seller. If you contact us, we'll pass your request on and help the seller answer it.
• California residents: in the last 12 months we have collected, as a business, these categories of personal information about Intalyx users: identifiers (name, email address, IP address); internet or other electronic activity (activity in the app and technical logs); commercial information (your company's account with us); and sensitive personal information limited to account login details, used only to sign you in. They come from you, your company and our providers' logs, and are used for the purposes in section 1. We disclose them for business purposes to the service providers in section 3. We haven't sold personal information or shared it for targeted advertising, and we don't knowingly do so for anyone under 16.

9. Children

Intalyx is a business tool and isn't meant for children. We don't knowingly collect personal information from children under 13. If you believe we have, contact us and we'll delete it.

10. Where information is stored

Intalyx stores and processes information in the United States. If you use Intalyx from somewhere else, your information is transferred to the United States.

11. Changes to this policy

When we change this policy we'll update the date at the top. For significant changes, we'll tell account owners by email or in the app before the changes take effect.

12. Contact us